Terms and Conditions

Preamble — avowed symbolism (read this first)

The Sky Bureau (CZ Nebeský úřad, SK Nebeský úrad) is a playful, fictional bureau. We sell a symbolic gift experience — not real estate, not ownership of the sky, and not an official public document.

We say so out loud and on purpose:

• You are not buying ownership of the sky. In law the sky belongs to everyone (that is, to no one as private property). A purchase creates no legal claim to the sky, the airspace, the land beneath it, or to anything material.
• The “parcel” is symbolic. It is a named point on a map (a hexagon of a grid) and the digital experience attached to it — a gift with a story, not a cadastral unit.
• The “certificate of title” is a novelty artefact. It looks official, but it is not a public document, it creates no rights, and it is recorded nowhere outside our service.
• Our “official” trappings are humour. Case numbers, the seal and the sections of our imaginary statute (e.g. “§7(2): Rainbows passing through the parcel remain public property”) are part of the fun, not an exercise of public authority.

This avowed symbolism is also our protection: anyone who buys a piece of the sky knows they are buying a gesture and an experience, not a plot to be entered in a land registry.

1. Who we are (the seller)

• Seller / operator: Tereza Koumarová, Business ID (IČO) 29874050, registered office at Andělova 825, 588 13 Polná, Czech Republic, entered in the Czech trade licensing register.
• Service / brand operated: The Sky Bureau — Nebeský úřad / Nebeský úrad.
• Contact: podatelna@nebeskyurad.cz (see the Contact page).

The seller is a private individual or company, NOT a public authority. See article 2.

2. The nature of the “bureau” — no confusion with the state

• The Sky Bureau / Nebeský úřad is not, and does not pretend to be, a public authority, a government office, a land registry, or any other institution with statutory powers. It is a private brand and a fictional bureau for entertainment purposes.
• Our own heraldry, no state emblem. The seals, the coat of arms and the visual identity of the Bureau are original work; they deliberately neither use nor imitate the state emblem, flag or other state symbols of the Czech Republic, Slovakia or any other country.
• We issue no public documents, extracts or certificates with legal effect.
• The words “bureau”, “filing office”, “case number”, “assessment” and the like are stylisation, not the exercise of administrative activity.

3. What the customer is buying (subject of performance)

• A digital gift experience: the naming of a symbolic parcel (a point on the map), access to a web application with the “reveal” experience (a look at the sky / a compass towards a distant parcel), and a PDF certificate (certificate of title) from The Sky Bureau.
• The form of entry (Basic, Standard, Premium — Gold Edition) and any surcharge for notable places; current prices and scope are always shown at the point of purchase.
• Optional extras: a printed copy, an enlarged parcel, renaming, gift wrapping of the link — where offered.
• Technical requirements: the experience and the register work in a current web browser on both phone and computer; the certificate is a PDF with no technical protection measures. The Celestial Viewfinder (the look at the sky) requires a phone with motion sensors and, where applicable, a camera — without them the Bureau offers a simplified view.
• Not included: any ownership, proprietary or other right to the sky, the land, the airspace or celestial bodies (see the preamble).

3a. The Sky Emblem — bulk registration for companies

• What the company is ordering. The Sky Emblem is a figure surveyed above a chosen place and composed of parcels of sky (lettering, an abbreviation or a logo). For every parcel the Bureau issues a separate entry with its own case number and certificate of title; for the whole, a deed of establishment of the emblem and a public emblem page in the register. The scope and form are set by the band under the public price list on the Emblem for companies page.
• The price is determined by the number of parcels in the figure — you pay for what is actually surveyed in the sky. The list of names the company supplies serves allotment, not pricing: the names are spread across the parcels of the figure, and one parcel may carry several names — all of them then stand on that parcel's certificate of title. Parcels of the figure not covered by the list of names are entered to the company — in the public listing of the emblem they carry the company's name, not a person's.
• The buyer is a trader and the 14-day right of withdrawal does not apply. Where a company orders in the course of its business, neither the right to withdraw within 14 days under article 7 nor the voluntary refund guarantee applies to the purchase — both belong to a consumer, and a company is not a consumer. The Bureau says so out loud and in advance, not in the small print: it is the one right a company loses compared with a consumer.
• What the company keeps: the rights arising from defective performance under article 8 (a broken gift link, a certificate of title never issued, a defect in the digital content), the non-binding nature of the enquiry, and the freedom not to confirm the assessment. Until the assessment is confirmed the company pays nothing and is bound by nothing.
• How the contract is formed. An enquiry filed on the Emblem for companies page is non-binding and free of charge; the Bureau answers it with an assessment within 2 working days. The contract is formed only by written confirmation of the assessment by both parties, and what binds is the scope, the form and the price stated in the assessment.
• Price and payment. The band rates are posted on the Emblem for companies page and are final; above 2,800 parcels and for a bespoke logo the Bureau issues an individual assessment. The seller is not registered for VAT (article 5) — the invoice carries no tax and no VAT number. A company purchase is not paid through the payment gateway: after the assessment is confirmed the Bureau issues an invoice bearing the company registration number. The invoice is payable within 14 days of its delivery; the Bureau states that same date on the invoice. A longer period may be agreed in the assessment; the Bureau sets no shorter one.
• An unpaid invoice — the Bureau is entitled to cancel the registration. If the company does not pay the invoice by the due date, the Bureau is entitled, from the day after that date passes unpaid, to cancel the bulk registration and release the parcels of the emblem. The cancellation covers the entries of all the emblem's parcels, the public emblem page in the register and the deed of establishment; the certificates of title issued for those entries cease to be valid and the links they are downloaded from will produce no document. Released parcels return to the free sky and the Bureau may enter them for anyone else. What the Bureau has already sent by e-mail it does not retrieve from other people's inboxes — such a certificate ceases to be valid, it does not disappear.
• Nothing is cancelled quietly. The Bureau may cancel an entry only after it has notified the company in writing at the contact e-mail given in the enquiry or in the assessment and has granted it, in that notice, an additional reasonable period to pay; before that period passes unpaid the Bureau cancels nothing. The notice belongs to the company — the Bureau neither writes to nor chases the people on the list about the company's debt. Until cancellation everything stands as it was: the parcels are entered, certificates of title are issued and the emblem page in the register is up; late payment alone cancels no entry.
• Cancelling the registration does not extinguish the debt. Where the emblem has been established and handed over, the Bureau remains entitled to payment of the price even after it cancels the entries; cancellation releases the sky, it does not forgive the debt. If the company pays after cancellation, the Bureau establishes the emblem again above the same seat and to the same extent, provided the parcels are still free; if they are not, it agrees another placement of the figure with the company. This entitlement does not touch a consumer's order at all: a consumer pays in advance (article 4), so an unpaid consumer entry never comes into being — the 14-day withdrawal under article 7 and the voluntary refund guarantee apply to a consumer unchanged.
• How it is handed over. After the assessment is confirmed the company supplies the list of names (and any dedications) and the Bureau establishes the emblem in a single act. Handover is digital: gift links by e-mail to those on the list for whom the company supplies an address, a summary to the company, and with it summonses for printing or QR cards for handing over in person. The Bureau states the handover deadline in the assessment and is bound by it; for printed output it depends on the printer and says so in the same place.
• A change in the team. An entry is permanent and independent of employment: if someone leaves the company, the parcel and the certificate of title remain theirs and the Bureau does not cancel them, not even at a former employer's request. The figure of the emblem in the register is unaffected. A new name can be added to the emblem only by a new entry; the Bureau does not rewrite an entry from one person to another otherwise than by the special proceedings under article 7a.
• The names and addresses of the people on the list. The names are the content of the entry and the Bureau keeps them for as long as the entry is kept (Privacy Policy, article 10). The public listing of the emblem shows a first name; a surname only where the Bureau has consent for it, and at the holder's request the name in the public listing is anonymised (the parcel and the case number remain). A team member's e-mail — where the company supplies one — is used by the Bureau for a single despatch of the Decision on Allotment and is thereafter kept with the entry; it belongs to no mailing whatsoever (Privacy Policy, article 11) and the Bureau erases it at any time at the request of the team member or the company, without the entry ceasing to exist. The hard limit of 180 days under article 12 of the Privacy Policy concerns the recipient's address for a gift consignment — which the Bureau does not collect at all for a bulk registration, because the Decision on Allotment goes straight to the addresses supplied by the company.
• Save as this article provides otherwise, the remaining articles of these Terms apply to a company entry as well — in particular the preamble (avowed symbolism), article 2 (no confusion with the state), article 8 (defects) and article 9 (rights in the content).

4. How the contract is formed

• The offer on the website is an invitation to place an order; the contract is formed by confirmation of the order and payment.
• An order is placed as follows: choosing a parcel on the map → filling in the application → a recapitulation before payment (the form and the final price, to whom and when the consignment will go, the dedication, and a link to these Terms), where the details can be corrected up to the moment of payment → payment. A buyer who comes back from the payment gateway finds the same recapitulation with their unfinished file at the cash desk, complete with an “Edit” link. The contract is concluded upon payment. The Bureau archives the wording of the contract (these Terms and the order recapitulation) and will make it available to the buyer on a request filed with the filing office.
• Language of the contract: English on the English version of the site (Czech on the Czech version, Slovak on the Slovak version). The contract is archived by the seller.
• The filing office (the queue) is neither an order nor a contract of sale — it is only a subscription to information (see the Privacy Policy). An allotted case number confers no claim to buy any particular parcel.

5. Price and payment

• Prices are final. The seller is not registered for VAT.
• Payment is made through the Stripe payment gateway (card etc.). The seller neither processes nor stores card payment data.
• A payment confirmation is sent electronically to the e-mail address given (issued by the payment gateway). A tax document is issued by the seller on request — simply ask the filing office (see Contact).

6. Delivery of the digital performance

• The performance is digital content not supplied on a tangible medium.
• Delivery = making the gift link (and the certificate) available to the buyer, as a rule immediately after payment, by e-mail.
• The buyer passes the gift on to the recipient by means of the link; the recipient opens the experience in the application.

7. Withdrawal from the contract and refund guarantee

• A buyer who is a consumer has the statutory right to withdraw from the contract within 14 days of its conclusion, without giving a reason (§ 1829 of the Czech Civil Code). The Bureau makes the digital content available immediately after payment, but does not make that conditional on consent to the loss of the right of withdrawal — the statutory right of withdrawal therefore does not lapse when the content is made available and lasts for the whole 14-day period (§ 1837(l) of the Czech Civil Code).
• To withdraw, it is enough to send any unequivocal statement to the filing office (see Contact) before the period expires, preferably from the e-mail address under which the order is held. You may also use the model withdrawal form below; it is not obligatory. The Bureau will confirm receipt of the withdrawal in text form without undue delay.
• The Bureau refunds the price paid without undue delay and within 14 days of the withdrawal at the latest, by the same means by which it was paid (§ 1832 of the Czech Civil Code).
• Over and above the law, the Bureau grants a voluntary refund guarantee: within 14 days of payment you may, without giving a reason and without forms, request a refund of the full price — even if the gift link or the certificate of title has already been made available or used. It is enough to write to the filing office from the e-mail address under which the order is held. The guarantee is a contractual commitment of the Bureau; the consumer’s statutory rights are neither affected nor limited by it.
• The guarantee covers standard entries (the Basic, Standard and Premium — Gold Edition packages). The statutory right of withdrawal under this article applies to every consumer purchase — including entries from icon auctions and transfers from resale (article 7a).

Application to be Struck off the Sky — model withdrawal form (complete and send this form only if you wish to withdraw from the contract). — Addressee: the operator of The Sky Bureau (see article 1), e-mail: podatelna@nebeskyurad.cz. — I hereby give notice that I withdraw from the contract for the supply of the digital content “entry of a parcel of sky”. — Case number, or the e-mail address under which the order is held: ……… — Date of order: ……… — Name of the consumer: ……… — Date: ………

The Bureau does not issue the sky on approval. It nevertheless accepts that even a grand gesture deserves fourteen days’ reflection.

7a. Special proceedings: transfer of tenure (resale), the sealed-envelope icon auction, and vouchers

• An offer to buy out a registered parcel: the lowest admissible offer is twice the sum for which the parcel was registered. For filing an offer the Bureau charges an administrative fee of CZK 49 (€2), payable in advance. The fee is the price of the service of considering the offer (recording it, putting it before the holder, giving notice of the outcome), not a deposit on the transfer.
• The consideration begins at the applicant’s express request immediately upon payment of the fee. Once the service has been performed in full (notice of the outcome, or at the latest the fruitless expiry of the holder’s time limit), the right to withdraw from the contract for this service lapses (§ 1837(a) of the Czech Civil Code); if the consumer withdraws earlier, the Bureau refunds a proportionate part of the fee (§ 1834 of the Czech Civil Code). The fee is not returned because the holder refused the offer or stayed silent — it pays for the consideration, not the outcome.
• If the holder accepts the offer and the applicant pays the sum, the Bureau transfers the entry to the new holder and pays the original holder the sum offered less a Bureau fee of 30% (remuneration for brokering and executing the transfer), within 14 days of payment. The dedication is not transferred.
• The sealed-envelope auction: filing an envelope is free of charge and constitutes a binding offer; each applicant files a single envelope (if more are filed, the last confirmed one counts). If the envelope is selected, the Bureau issues a payment assessment with the due date stated in it. If the assessment is not paid, the claim to the entry passes to the next in line (the Bureau conducts no more than three rounds); no other sanction attaches to non-payment.
• A voucher for an allotment is single-use, is issued free of charge ex officio, cannot be exchanged for money, and may be redeemed by the date stated on it (otherwise without limit). Redemption creates an entry with all the rights under these Terms except those conditional on payment of the price.
• The statutory consumer right of withdrawal under article 7 applies both to payment under an assessment and to payment for a transfer of tenure; the voluntary refund guarantee does not apply to special proceedings.

8. Complaints and defects (digital performance)

• The seller warrants that the digital content matches its description and is functional when made available (§ 2389a et seq. of the Czech Civil Code).
• Typical defects: a broken gift link, a damaged or ungenerated certificate, an application that will not open. Remedy: repair or renewed access, alternatively a discount or a refund where the defect cannot be removed.
• Not a defect: the fact that a “parcel” is symbolic and creates no ownership of the sky (that is the avowed nature of the product, see the preamble) — nor is the weather, cloud, the visibility of stars, or the flyovers that the Bureau does not “regulate”.
• Complaints are to be made to the filing office (see Contact); they are handled without undue delay and within 30 days at the latest.
• The Bureau confirms a complaint by e-mail without undue delay, stating the date it was made, its contents and the remedy requested. The consumer is informed of the outcome within the 30-day period; if that period expires in vain, the consumer may withdraw from the contract or claim a reasonable discount.
• A defect in the digital content may be notified if it appears within two years of the content being made available; for parts of the performance provided continuously (keeping the entry on the register, access to the experience), at any time during the term of the obligation.
• The Bureau provides the updates necessary to keep the digital content free of defects for the period under the preceding sentence and will notify the consumer of their availability. Updates beyond the necessary are not promised — the sky updates itself.

9. Rights in the content

The brand, the Bureau’s texts, its statutory sections, seals and visual design are the intellectual property of the seller. The buyer receives a personal, non-transferable licence for the private use of the certificate and the experience (sharing the gift with the recipient is permitted). Commercial use without consent is not allowed.

The same licence belongs to the recipient to whom the buyer has passed the gift; the Bureau performs the making available of the experience directly to them (§ 1767 of the Czech Civil Code). The rights under the contract — complaints, withdrawal and the refund guarantee — are exercised by the buyer as the contracting party.

10. Protection of personal data

The processing of personal data is dealt with in a separate document, the Privacy Policy.

11. Dispute resolution, governing law

• The contract is governed by Czech law. This choice of law does not deprive the consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country of the consumer’s habitual residence (Art. 6(2) of the Rome I Regulation).
• Out-of-court dispute resolution (consumers): the competent body is the Czech Trade Inspection Authority (ČOI), Štěpánská 796/44, 110 00 Prague 1, www.coi.cz; a petition may be filed electronically at adr.coi.cz. For cross-border disputes, the European Consumer Centres Network (ECC-Net).
• Jurisdiction of the courts follows the general rules for consumer contracts.

12. Effect and changes

These Terms take effect on 12 August 2026. The seller may amend them; a concluded contract is governed by the wording in force at the moment of the order. Article 3a (The Sky Emblem) was added on 18 August 2026 — until then the Terms did not describe a company entry at all. On 19 August 2026 article 3a was given a fixed 14-day payment period and the Bureau's entitlement to cancel the registration where the invoice goes unpaid; articles 4 to 8, which govern consumers, were not touched by that change.